Privacy Policy
Who we are
Cherub Home Health Services is committed to protecting your privacy and ensuring that your personal health information is handled securely and in compliance with applicable laws. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our home health care services.
Information We Collect
We collect the following types of personal information from clients, caregivers, and visitors to our website:
Personal Identifiable Information (PII): Name, address, phone number, email, date of birth, and emergency contact details.
Health Information: Medical history, diagnoses, treatment plans, prescriptions, and healthcare provider details.
Billing and Payment Information: Insurance details, credit card information, and payment history.
Website Usage Information: IP addresses, browser type, and browsing behavior when visiting our website.
How We Use Your Information
We use your information for the following purposes:
🔸 To provide and manage home health care services.
🔸 To communicate with you regarding appointments, care plans, and billing.
🔸 To comply with legal and regulatory requirements.
🔸 To improve our services through feedback and quality assurance.
🔸 To send informational and promotional materials (with your consent).
How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
🔸 With healthcare providers involved in your care.
🔸 With insurance companies for billing and claims processing.
🔸 With government agencies as required by law.
🔸 With third-party service providers who assist in our operations (e.g., billing, IT support), bound by confidentiality agreements.
🔸 In case of emergency situations where disclosure is necessary to protect your health.
Data Security
We implement appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, loss, or misuse. Security measures include:
🔸 Encrypted electronic medical records.
🔸 Secure online payment processing.
🔸 Restricted access to sensitive information.
🔸 Regular security audits and staff training.
Your Rights and Choices
You have the right to:
🔸 Access and request a copy of your personal information.
🔸 Request corrections to inaccurate or incomplete information.
🔸 Withdraw consent for marketing communications.
🔸 Request deletion of your personal data, subject to legal obligations.
🔸 File a complaint if you believe your privacy rights have been violated.
Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and analyze site traffic. You can adjust your browser settings to disable cookies, but some features may not function properly.
Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services after any modifications constitutes acceptance of the updated policy.